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If you did not find an answer to your question, please reach out to us through our contact page or the social media pages.
Check the FAQ here ...
Well, you can cancel your order and request a refund within one hour of the initial payment. After that your order has gone in production.
As we produce your order especially for you, returns are not accepted.
However, if you are not satisfied with the production quality of your order, please get in touch with us so you can return your order to us and we can send you a new exact order to guarantee your satisfaction.
Returns have to be initiated within 24 hours after receiving your order.
Yes, you can! When you’re a creative and you think your designs are missing from our collection. Just get in touch with us. Let’s have a talk and maybe your design will be added to our next collection.
Yes, we ship worldwide.
We just don’t serve Russia currently for understandable reasons.
Your shipping cost will be visible when you proceed to the checkout once you’ve finished shopping.
Well, we are very honest about this. Because we do not preproduce your order, we still have to create the products you’ve ordered in the size you’ve selected..
So our teams start working on your order the moment we’ve received your order and your payment.
Usually your order is shipped within three working days.
The price to ship your package is calculated at the checkout. It depends on the weight and the size of your package, so we need your complete order to calculate the shipping cost.
Nothings wrong. The problem might be that an object is no longer available at one of our production centers. So the we are re-routing your order to another facility. That’s why it’s possible that an order is sent in two shipments.
If you don’t want this. Please remove the object from your cart and the extra shipment cost will no longer be calculated.
Correct. We produce the items once the order is placed. But we only produce a limited number of prints before is design is taken offline. Because we want you to be original. So your shirt is a true ‘original’. That’s our promise.
Good news. You can now not only use the standard credit cards. But we’re also accepting Paypal.
If you’re living in the European union we are also accepting debit options so you can pay with the app of your bank to be 100% safe!
It’s also important to know that we’re using the payment facilities of Mollie which means we guarantee a secure payment.
No personal data or payment options are stored or used by the sourmellow website or our crew at any time.
We only use your details to send you your shipment.